Virtual Teller FAQs

A Face-to-Face Experience.

What is Virtual Teller?

Virtual Teller is an ATM with video capabilities, or an "ITM" (Interactive Teller Machine). It gives you the option of having a face-to-face transaction with an actual Cobalt Credit Union Teller. All tellers are Cobalt Credit Union Employees, working from our Member Service Center in Papillion, NE.

How does Virtual Teller work?

Similar to web chat programs, it uses a built in camera and speakers to provide the member and the teller with the ability to hear and see each other during the transaction.

Are transactions at Virtual Teller private?

Virtual Teller provides options for additional privacy. At our drive-up Virtual Teller, there is a chat feature available – similar to text messaging – or you can use your own headphones.

What type of transactions can I do?

You can conduct nearly every type of teller transaction, just as you would in our branches. You can cash checks, make deposits (no envelope or deposit slip needed), withdraw cash, make loan payments, get balances and transfer funds.

What type of bills does the Virtual Teller dispense?

Virtual Teller can dispense currency of the following denominations: $50, $20, $5 and $1. It will dispense the fewest amount of bills possible; however, the teller can change the number of each denomination being dispensed, based on your request. Tellers can also dispense up to 99 cents, including quarters, nickels and pennies. At this time, coin cannot be exchanged after it is dispensed.

Do I need to show my ID?

Just like in a branch, a valid form of ID is required to conduct certain transactions. You will be asked to scan your ID for proper identification and a digital signature or form may be needed to authorize the transaction requested.

Is Virtual Teller secure?

Yes, when banking with Virtual Teller, your transactions are as secure as if you were doing a ‘teller’ transaction in one of our branches. Just like in a branch we may require an ID for identification purposes and for security purposes all transactions are recorded.

What does the term "ITM" mean?

ITM or "Interactive Teller Machine" is the term used for our Virtual Teller machines. They offer both the standard functions of an ATM or the option of interacting with a live teller during business hours.